Debt Balance and Recurring Write-Off Policy

Debt is written-off for each debt balance based on the write-off policy configured on the product offer. Write-off at the end of the cycle will have general ledger (GL) implications.

The write-off policy for a debt balance can be:
  • none (1) — No write-off for this debt balance is performed. Balance remains even after the offer has expired.

    An offer cannot be purged until all debt is paid. After a configurable duration after offer expiration time, the debt is written off and the offer is purged. The default value is 30 days. Change the default duration by answering the following create_config.info question:Global:How long (in days) after an offer expires should the unpaid debt be written off?30

    After making this change to the create_config.info question, apply the configuration change. For more information, see the discussion about applying MATRIXX Engine configuration changes in MATRIXX Installation and Upgrade.

    Note: It is possible to manually force a write-off at a later time through the SubMan cancelation API to clean up any balances. For more information, see the discussion about offer cancelation and expiration.
  • cycle (2) — Write-off debt at the end of the cycle.
    • When the offer expires and the debt balance is recurring, the total amount is paid towards the recurring charge, and the RecurringDebtPaid and RecurringChargeTotal fields in MtxPurchasedOffer are set to zero.
    • When the offer expires and the debt balance is fee, the total amount is paid towards the fee charge, and the FeeDebtPaid and FeeChargeTotal fields in MtxPurchasedOffer are set to zero.
      Note: For more information about these fields, see the discussion about MtxPurchasedOffer in MATRIXX Subscriber Management API.
  • specific time (3) — Write-off is performed at a specified time configured for this debt balance. For example, within 2 days.
  • expired (4) — Write-off is performed when the offer expires.
The write-off policy for each debt balance type can be:
  • Purchase — Write-off policy can be none, specific time, or expired.
  • Recurring — Write-off policy can be none, cycle, or expired.
  • Fee — Write-off policy can be none, cycle, or expired.