About Proration

If two transition actions occur in the same billing period:

• Purchase or Resume → Cancel or Suspend: If the cancel or suspend proration type is Scaled, the proration is scaled based on the cycle end time and the suspend or cancel and resume times.
  Note: When canceling an offer in the same period in which it was purchased with the purchase proration set to full and the cancel proration set to scaled, the refunded prorated amount is based on the time since the start of the cycle, not the time that the product offer is owned.
• Suspend → Resume: If the suspend proration type is None, then there is no forfeiture or refund and no credit floor change when suspended and there is no recurring grant or charge and no credit floor change when resumed.
  Note: Credit floor changes are controlled by the credit floor adjustment parameter defined in the balance template. The balance amount change is calculated based on the proration type.
  Suspend/Resume Balance Impacts lists the proration balance impacts.

  Table 1. Suspend/Resume Balance Impacts

  Suspend Proration Setting	Resume Proration Setting	Resume Proration Performed
  None	None	None
  None	Scaled	None
  None	Full	None
  Scaled	None	None
  Scaled	Scaled	Scaled
  Scaled	Full	Full
  Full	None	None
  Full	Scaled	Scaled
  Full	Full	Full

  Note: When a resume action occurs in a separate balance period, the suspend action from a previous balance period does not impact the proration setting of the current resume action.
• Suspend → Cancel: If during a suspend action, a balance is forfeited or refunded, there is no forfeiture or refund during the cancellation. If the suspend proration setting is None, the cancellation will forfeit or refund based on the cancel proration setting. When a forfeiture occurs during a suspend or cancel action, the credit floor is adjusted based on the credit floor setting for forfeiture in the balance template. When a grant occurs during an offer purchase or resume action, the credit floor is adjusted based on the credit floor setting for the grant in the balance template. Suspend/Cancel Credit Floor Impacts shows the possible proration outcomes based on the suspend and cancel proration settings.

  Table 2. Suspend/Cancel Credit Floor Impacts

  Suspend Proration Setting	Cancel Proration Setting	Cancel Proration Performed
  None	None	None
  None	Scaled	Prorated
  None	Full	Full
  None	ConsumptionBased	ConsumptionBased
  Scaled	NA	None
  Full	NA	None

When a cancellation occurs in the same billing cycle after a suspend, the credit floor is impacted because of a cancellation only if the suspend proration type is None. In this example, a cancellation occurs with 25% of the billing cycle remaining and 90% of a 100 MB offer that was purchased in the middle of the billing cycle has been used. The credit floor is impacted according to the settings in Credit Floor Impacts in Same Billing Cycle. In this example, the purchase proration was prorated.