Edit a Subscription Offer

You can edit an offer by clicking Edit the selected object on the Offers panel on the Subscription Summary page, Offer Details, or All Offers.

Procedure

  1. To edit an offer, click Edit the selected object next to the offer description.
    If the offer has a cycle associated with it, the Cycled icon (View Cycle) appears next to it.
  2. To change the Type, select a new Type from the drop-down menu in Type and then specify any configuration available for the new Type.
  3. If you are editing an offer that has a cycle associated with it, scroll down to the Cycle section of the display, click Edit the selected object, and then edit the Cycle information as required. To change the Offer Cycle Type, from the drop-down menu in Offer-Cycle Type, select an Offer-Cycle type:
    • Billing Cycle — Appears if the offer's Cycle Period (or Period Type) and Cycle Period Interval (or Period Interval) matches that of the subscription's billing cycle. You can change this to Fixed Offset.
    • Offer Cycle — Select whether to change the offer's Cycle Type to Offer Cycle.
    • Balance Cycle — Select whether to change the offer's Cycle Type to Balance Cycle.
    • Fixed Offset — Available for offers that allow a fixed offset.
  4. To change an offer with an Offer Cycle Type of Offer Cycle or Balance Cycle:
    1. In Offer-Cycle Resource, select an Offer Cycle Resource from the drop-down menu.
    2. To apply the cycle change immediately, select Apply Cycle Immediately.
    3. To separate the cycle from its resource, click Separate from Cycle Resource.
  5. To change an offer to the Offer Cycle Type of Fixed Offset, specify a valid fixed offset value. If you want to apply the change immediately, select Apply Cycle Immediately.
  6. For Start Time, edit the time when the offer becomes valid.
  7. For End Time, edit when the offer is no longer valid by selecting one of the following:
    • Absolute Time — Select this option to enter the date and time for when the offer becomes invalid.
    • Relative Time — Select this option to define how long the offer's end time is extended by the following:
      • Minutes
      • Hours
      • Days
      • Weeks
      • Months
      • Years
      • Billing Cycle Inclusive — The offer end time is calculated as N cycles after the start of this cycle; the end time of the current billing cycle is included as the end of one elapsed billing cycle.
      • Billing Cycle Exclusive — The offer end time is calculated as N cycles after the end of this cycle; the current billing cycle is not included in the specified number of elapsed billing cycles.

        Billing Cycle Inclusive and Billing Cycle Exclusive set the end time of the purchased offer to the end time of a specified number of elapsed billing cycles. The bill cycle length is fixed at the time of purchase and does not change if a billing cycle is modified.

      For example, to extend the offer's end time by six months, enter 6 and select Months from the drop-down menu.

    • Cycle Count — Select this option to enter the number of cycles by which the offer's end time will be extended. This option is only available if the offer has a cycle associated with it.
    • No End Time — Select this option if the offer has no end time.
  8. Click Submit to save the changes, or click Cancel to keep the previous details.