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MATRIXX Backoffice Customer Tool Help
Logging into MATRIXX Backoffice Customer Tool
Log into MATRIXX Backoffice Customer Tool with the following procedure.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

Logging into MATRIXX Backoffice Customer Tool

Log into MATRIXX Backoffice Customer Tool with the following procedure.

Before you begin

Any user logging into MATRIXX Backoffice Customer Tool must have at least either the MTX_ROLE_CSR or MTX_ROLE_BULK_OPS user role:

If the logged-in user only has the MTX_ROLE_CSR user role, then the home page displays all tiles except for the Bulk Operations tile. This user role only provides read-only access.
If the logged-in user only has the MTX_ROLE_BULK_OPS user role, then the home page displays the Bulk Operations tile only. This user role provides access to viewing a bulk operation configuration and adding and deleting a bulk operation task.
If the logged-in user does not have at least either the MTX_ROLE_CSR or MTX_ROLE_BULK_OPS user role, a read-only warning displays and the user's only option is to log out.

For more information about MATRIXX Backoffice Customer Tool permissions, see the discussion about the permissions.json file in MATRIXX Security.

Procedure

Open a web browser and enter the following URL to open MATRIXX Backoffice Customer Tool, where hostname is the name or IP address of the MATRIXX Backoffice Customer Tool pod.
http://hostname:8081/matrixxbct/login.html
Log into MATRIXX Backoffice Customer Tool with your username and password.
If a security warning message has been configured for MATRIXX Backoffice Customer Tool, read the security warning message that displays and then click either OK to continue or Cancel to return to the login page.