Cancel a Subscription Offer

Cancel a subscription offer in the Offer Details page.

Procedure

  1. To cancel an offer, click Cancel Offer.
  2. For a non-service contract, confirm the cancelation to cancel the offer.
  3. For a service contract, if a debt is owed, the amount owed is listed. Select one of the following options:
    • Pay In Full — Pay the balance in full.
    • Pay With Debt Forgiveness — Pay up to what is available in the main currency balance and waive the rest of the debt. This option does not display for service contracts with an early termination charge (ETC) schedule.
    • Waive All Debt — Waive all the debt.
    • Pay None — Pay nothing now. Unpaid principal is moved to debt, which may be paid at a later time. This option does not display for service contracts with an ETC schedule.
  4. (Optional) For a service contract with a defined ETC schedule, override the ETC schedule's upper bounds and unit by defining the following in the Early-Termination-Schedule Override section:
    • Upper Bound Units — The unit of time for the upper bounds (Days, Weeks, Months, or Years).
    • Upper Bound 1- n — The upper boundary of the contract ranges that the cancelation can fall into. For example, you can have three upper bounds defined as 6, 12, and 24 months. If a contract is canceled within six months of purchase, the ETC schedule will apply charges defined for Upper Bound 1.
  5. (Optional) Enter a comment.
  6. Click Charge and Cancel Offer to cancel the offer and charge the listed ETC as applicable.