Performing a General Search

You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.

Procedure

  1. On the Home page, select the search field. The field is available for the objects listed:
    • All Fields — All objects.
    • External ID — All objects.
    • User ID — Users.
    • Access Number — Users, subscriptions, devices.
    • IMSI — Users, subscriptions, devices.
    • Object ID — All objects.
    • Login ID — Appears if login devices are enabled.
  2. Enter a search term.
    Note: You cannot truncate search terms to search for variant forms of a term. MATRIXX Backoffice Customer Tool returns only exact matches. The search is case-sensitive.
  3. Click Search. This button is enabled when a search value is entered. Otherwise, it is disabled.
    All subscriptions, devices, users, and groups that either match the search parameters, or are associated with another item that matches the search parameters, are returned.
    Note: Only exact matches are returned.
    The item that matches the search term (the primary) displays in the first row with the matching field in bold. Any secondary items with which the primary item has a relationship are also listed with one of the relationship definitions listed in Object Relationships:
    Table 1. Object Relationships
    Relationship UI Text
    Subscription to User Assets used by user
    Group to User Managed by user
    Subscription to Group A member of group
    User to Group Manages group
    Group to Group Subgroup of group
    Group to Subscription subscription is a member
    Device to Subscription Owned by subscription
    (default) Related to object object
    The search results are listed in a table, and are searchable, paginated, and sortable by column.
  4. Click a search result listed in the table to display the summary for the item.