Create a PostRating Profile

Create a PostRating profile to define the announcement server on which announcements are played and to assign PostRating actions to the profile, such as a list of announcements to play or a list of data modify actions to perform.

Before you begin

Create the announcement server that the PostRating profile uses and configure the announcement components and data modify actions that you want to include in the profile. Unless it is already configured, define the language code of the default language for the PostRating profile. If the PostRating profile has no announcement actions, a default language is not required.

About this task

You add PostRating profiles to PostRating generator tables. The profile selected during rating determines:

Which announcements, if any, are played to the caller.
Whether to prompt for and collect user information.
Whether an announcement menu is activated.
Whether any post-rating data modify actions are performed.

You can create an empty profile (one that does not have any post rating actions assigned to it) and add it to a PostRating generator table. When an empty profile is selected during rating because of a decision table, no further actions are performed. The advantage of this approach is that if you have multiple decision tables in the generator and an early decision table determines that no further action is needed, then you can select the empty profile without having to ensure that all following decision tables select SKIP.

Procedure

In PostRating, on the Profiles tab, click New Profile.
In Create New Profile:
1. In Name, enter a unique name.
2. (Optional) In Description, enter descriptive information about the item.
3. (Optional) In External ID, enter any alphanumeric character to serve as a unique ID on this pricing object. The external ID can be used for any reason that is meaningful to your implementation of MATRIXX Engine. External IDs are saved to the pricing configuration file and loaded into the Pricing database.
4. Click Create.
In Edit PostRating Profile, if needed, change the general properties (the name, description, or external ID of the item) and click Save.

Note: Any time you edit the value of a general property, you must click Save for your changes to take effect.
(Optional) In Default Language, select the default language to use for playing the announcements in the profile. The default language is used if the profile does not contain any announcements in a language that matches the subscriber's preferred language or the subscriber's preferred language is unspecified.

Note: You can override the subscriber's preferred language by setting the value of the ServiceInfo.VcsInfo.Language field in MtxDiamRoMsg or Mtx5GMsg using a data modify action, normalizer, system attribute, or selective update.
(Optional) In Announcement Server, select the name of the announcement server on which to play the announcements included this PostRating profile.
If the profile is to be used for Voice over Long-Term Evolution (VoLTE) announcements, performed using the Diameter protocol, select the VoLTE announcement server. Otherwise, select an appropriate Camel announcement server.

If the PostRating profile has no announcement actions, Announcement Server is not required.
To use this profile for playing announcements, verify a non-VoLTE announcement server is configured, and select a Prompt Collect announcement.
1. To prompt for and collect user information, in Prompt Collect, select the announcement prompt collect definition to use.
  Note:
  - This field is enabled only if the Both Way Through Connection field for the announcement server is either not set or is set to Both Way Path Required.
  - You cannot assign an announcement prompt collect definition to a profile that uses the VoLTE announcement server. For more information, see the discussion about rules for configuring announcements.
2. Select the List of Announcements option.
3. To add multiple announcements per language to this profile, select the Multiple Announcements per Language. You can add up to 16 announcements per language.
  When selected, announcements for different languages are listed in the Announcements List on separate tabs for each language. When unselected, only one announcement per language may be added to the profile and the announcements for the different languages are displayed in a single list.
  Note: This check box cannot be deselected when multiple announcements for a specific language have been added to the profile.
4. Under Announcements List specify the list of announcements to include in the profile:
  - To add an announcement, click Select Announcement, select the announcement you want to add from the list, and click Select. You can add only announcements that use the same announcement server as the PostRating profile. Select is unavailable until you select an announcement.
    Note: Multiple announcements for a given language are played to the caller in profile list order. To change the order in which multiple announcements are listed (and played), click and drag an announcement to a new position in the list.
  - To delete an announcement, if multiple announcements per language have been configured, click the language tab for the announcement you want to delete. Click next to the announcement you want to delete, and click Yes to confirm.
To use this profile for activating a menu service, select the Menu Action option and select the required menu action from the Menu Action list.
(Optional) If this is a post-answer menu service, select Start Menu Action After Call Is Answered.

Important: CCF uses a non-standard message sequence for implementing post-answer menus that is not supported by standards compliant MSCs. For more information, see the discussion about post-answer menus in MATRIXX Call Control Framework Integration.
Under Data Modify Actions do one of the following:
- To add an action, click Add Data Modify Action, and do one of the following:
  - Select the row in the Select Data Modify Action table for the action you want to add, and click Select.
  - Click to add a new data modify action or create a new one. For more information, see the discussion about managing added objects. To filter the list, enter criteria in Search.
- To delete an action, click next to the action you want to delete, and click Yes to confirm.
- To change the order in which a data modify action is listed in the table, in the ID column, click and drag the action to a new position in the list.
Note: Because profile generators for announcements apply post rating, the data modify actions are applied post rating.
Click Save.

Note: Whenever any sort of validation is run, the system checks the profiles for duplicate action sequences (that is, the same actions in the same order). If two profiles are found with the same action sequence (for example, a profile was created by copying an existing profile, but nothing was updated except the name), a warning displays listing the pair of profiles with this shared sequence so that you can determine if this was intentional.