Announcement Menu Actions
An announcement menu action specifies the service ID of an announcement menu service.
You can assign an announcement menu action to a PostRating profile. If the profile is selected during rating, MATRIXX Engine sends the announcement menu service ID in an MtxMenuNotification MDC to the Notification Server for processing. The Apache Camel Freemarker template files associated with the MtxMenuNotification define the logic used to perform the announcement menu service logic.
When designing an announcement menu service, you must create a PACUI PostRating profile for each menu in the menu hierarchy for which the subscriber is invited to select an option. You must assign a prompt collect to the profile, and add the announcements to the profile to play to the user before the user selects an option from the menu. You can use a PlayAnnouncement profile (one that does not have a prompt collect assigned to it) if the subscriber is not required to select an option, for example, to play announcements confirming the end of the menu service.
For more information about announcement menus, see the discussion about announcements (IVR) and USSD menus in MATRIXX Call Control Framework Integration.