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MATRIXX Backoffice Customer Tool Help
Managing Users
Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
User Events and Notifications
On the User Summary page, use the Events panel to view the events and notifications sent for a user.
View User Notifications
From the User Summary page, you can view the notifications sent for a user. Notifications list the modified fields.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
  - Search for a User
    You can search for a user by using an External ID, User ID, Access Number, IMSI, or Object ID.
  - Add a User
    In Users, you can create a new user. When you create a user, you can also create a subscription with an associated device for the user.
  - General User Information
    The General Information panel displays the user details described in customer_manager/r_csr_h_user_summary.html#r_csr_h_user_summary__table_DFD7374D92D5490A960A571BAC602A8E.
  - User Subscriptions
    The Subscriptions panel displays the subscriptions associated with this user. To see all subscriptions, click View All on the Subscriptions panel. customer_manager/r_csr_h_subscriptions_users.html#r_csr_h_subscriptions_users__table_31BAE77AC46B4B0F81615A183B03AAC2 describes the subscription information.
  - User Groups
    The Groups panel displays up to three groups of which the user is a member. To see all groups, click View All on the Groups panel. customer_manager/r_csr_h_group_memberships_users.html#r_csr_h_group_memberships_users__table_31BAE77AC46B4B0F81615A183B03AAC2 describes the groups information.
  - User Events and Notifications
    On the User Summary page, use the Events panel to view the events and notifications sent for a user.
    - View User Events
      On the User Summary page, you can view the events for a user and control which categories of event are displayed.
    - View User Notifications
      From the User Summary page, you can view the notifications sent for a user. Notifications list the modified fields.
  - Rehome a User
    Use the User Summary page to rehome a user and its sessions from one sub-domain to another sub-domain in a multi-domain platform.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

View User Notifications

From the User Summary page, you can view the notifications sent for a user. Notifications list the modified fields.

About this task

Notifications only list the modified fields with the following exceptions:

Comments — The Comment value is always listed, even if it is not defined.
Cycle Definition Fields — When editing a recharge schedule, if any of the cycle definition fields change (Cycle Offset, Cycle Period, Cycle Period Interval), then they are all listed. Any missing fields are set to the default value.

Procedure

Under Events, click Notifications Sent.

A table showing completed notifications appears. Notification Information describes the information shown for each notification.

Table 1. Notification Information
Field	Description
ID	The event ID.
Type	Event type; for example, purchase.
Status	Status of the notification.
Time	Time of the event.

By default, up to 20 notifications are listed. You can increase the number of notifications displayed by selecting a value from the drop-down menu in Results.

To limit the list of notifications sent within a specified time interval, click in From and To, select dates, and then click Go.

To view additional details for a notification, click the notification.
A page appears showing additional details about the notification, including the contacted party and the initiator of the event.
By default, detailed information about the object's notification is displayed in JSON format. If it is not currently displayed, click Object. To include more detailed information about the objects involved in the notification, click View Unfiltered. This displays the full JSON from the top node.