View User Events

On the User Summary page, you can view the events for a user and control which categories of event are displayed.

Before you begin

You must have the MTX_ROLE_EVENT role to view user events.

Procedure

  1. Under Events, click All Events.
    A table showing completed events appears. By default, modification events for users, subscriptions, devices, and groups are shown.

    Event Information describes the information shown for each event.

    Table 1. Event Information
    Field Description
    ID The event ID.
    Type The type of event. The type of events displayed by default depend on the parent object.
    Time Time of the event.
    Initiator External ID External ID of the object initiating the event.
    Associated Events Associated events if any are available to display.
  2. To view additional details for an event, click the event.
  3. To display additional event types (for example, usage, balance adjust, or cancel events), click Select Events or the plus sign at the right of it, select the check boxes for additional events that you want to see, and then click Apply Changes.

    By default, All Events lists up to 20 events. Increase the number of events displayed by selecting a value from the drop-down menu in Results.

    After you select additional event types, they appear in the table of events.
    Note: If you return to the events page during your MATRIXX Backoffice Customer Tool session, the selected events you have reviewed are preserved.