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MATRIXX Backoffice Customer Tool Help
Managing Users
Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
User Events and Notifications
On the User Summary page, use the Events panel to view the events and notifications sent for a user.
View User Events
On the User Summary page, you can view the events for a user and control which categories of event are displayed.
View User Event Details
In All Events, you can click a user event to view additional event details.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
  - Search for a User
    You can search for a user by using an External ID, User ID, Access Number, IMSI, or Object ID.
  - Add a User
    In Users, you can create a new user. When you create a user, you can also create a subscription with an associated device for the user.
  - General User Information
    The General Information panel displays the user details described in customer_manager/r_csr_h_user_summary.html#r_csr_h_user_summary__table_DFD7374D92D5490A960A571BAC602A8E.
  - User Subscriptions
    The Subscriptions panel displays the subscriptions associated with this user. To see all subscriptions, click View All on the Subscriptions panel. customer_manager/r_csr_h_subscriptions_users.html#r_csr_h_subscriptions_users__table_31BAE77AC46B4B0F81615A183B03AAC2 describes the subscription information.
  - User Groups
    The Groups panel displays up to three groups of which the user is a member. To see all groups, click View All on the Groups panel. customer_manager/r_csr_h_group_memberships_users.html#r_csr_h_group_memberships_users__table_31BAE77AC46B4B0F81615A183B03AAC2 describes the groups information.
  - User Events and Notifications
    On the User Summary page, use the Events panel to view the events and notifications sent for a user.
    - View User Events
      On the User Summary page, you can view the events for a user and control which categories of event are displayed.
      - View User Event Details
        In All Events, you can click a user event to view additional event details.
    - View User Notifications
      From the User Summary page, you can view the notifications sent for a user. Notifications list the modified fields.
  - Rehome a User
    Use the User Summary page to rehome a user and its sessions from one sub-domain to another sub-domain in a multi-domain platform.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

View User Event Details

In All Events, you can click a user event to view additional event details.

Procedure

In All Events, click an event.
For some event types (for example, purchase, cancel, notification_done, and recurring), a specific event view appears. For other events, a general event details page appears.

View the event details as required. You can toggle between a filtered JSON response and an unfiltered view.

Initially, a filtered JSON listing for the event appears. One level is displayed by default.
To view an unfiltered view of the event, click View Unfiltered. This displays the full JSON from the top node.

For Payment Gateway events (payments and refunds), the information shown in Payment Gateway Event Details appears.

Table 1. Payment Gateway Event Details
Value	Description
Payment Method	Payment method; for example, VISA.
Description	Description of the event.
Settled	Boolean value indicating whether the payment has settled.
Status	Payment status; for example, Succeeded.
Amount	Amount of the payment.
Time	Date and time of the event.
Associated Events	Any events associated with the event.

Additional details appear for some Payment Gateway events.