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MATRIXX Backoffice Customer Tool Help
Managing Groups
A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
Additional Group Details
You can view and edit additional information about groups, such as view upcoming charges and events, specify payment methods for the group, view recent payments, and issue payment refunds.
View Group Events
On the Group Summary page, under Additional Details, view the events for a group and define which categories of event are displayed.
View Group Event Details
In All Events, you can click a group event to view additional event details.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
  - Search for a Group
    In All Groups, you can search for a group.
  - Add a Group
    In Groups, you can add a new group.
  - General Group Information
    The General Information pane lists general information about the group.
  - Group Managing Users
    The Managing Users panel displays a group's managing users. The users listed here have a management role (for example, Admin or Owner). They are not the objects using the assets; that would be the group members (that is, subscriptions). To see all managing users, click View All on the Managing Users panel.
  - Group Members
    The Group Members panel displays the group's subscriptions, which are also known as the group members. To see all the group members, click View All on the Group Members panel.
  - Subgroups
    Subgroups lists all groups that are members of the current group.
  - Billing Cycle
    The Billing Cycle panel displays the billing cycle description, the start and end time and date of the current billing cycle, and the next billing cycle if it is set to change.
  - Group Balances
    Balances are listed in the Main Balances and Other Balances panels. Both the Main Balances and Other Balances panels list up to three balances belonging to the group.
  - Group Meters and Composite Meters
    Meter balances are listed in Composite Meters and Meters. Both the Composite Meters and Meters panels list up to three meters belonging to the group. These panels only display if a composite meter or meter exists.
  - Group Offers
    The Offers panel displays up to three product offers the group owns. If the offer has a cycle associated with it, the Cycled icon () appears next to it. To view all offers for a group, click View All.
  - Group Packages
    The Packages panel displays up to three purchase packages the group owns. The Cycle icon () indicates that the package has a cycle associated with it. To view all packages for a group, click View All. Packages can be sorted by either name or resource ID.
  - Additional Group Details
    You can view and edit additional information about groups, such as view upcoming charges and events, specify payment methods for the group, view recent payments, and issue payment refunds.
    - View Upcoming Group Charges
      You can view upcoming charges for a group.
    - View Recent Group Payments
      In Additional Details, you can click Recent Payments to view recent payments.
    - View Group Events
      On the Group Summary page, under Additional Details, view the events for a group and define which categories of event are displayed.
      - View Group Event Details
        In All Events, you can click a group event to view additional event details.
    - View Group Notifications
      From the Group Summary page, you can view the notifications sent for a group.
    - Manage Group Payment Methods
      You can manage the payment methods available to a group through the Group Summary page. All Payment Methods lists the Pay Now payment methods available to the group. If you have edit permissions for payment methods, you can edit the name of the payment method. If you have delete permissions for payment methods, you can delete payments methods.
    - Issue a Pay Now Refund to a Group
      You can issue a refund to a group for a previously billed Pay Now payment using the Recent Payments page accessed through the Group Summary page.
  - Rehome a Group
    Use the Group Summary page to rehome a group and its sessions from one sub-domain to another sub-domain in a multi-domain platform.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

View Group Event Details

In All Events, you can click a group event to view additional event details.

Procedure

In All Events, click an event.
For some event types (for example, purchase, cancel, notification_done, and recurring), a specific event view appears. For other events, a general event details page appears.

View the event details as required. You can toggle between a filtered JSON response and an unfiltered view.

Initially, a filtered JSON listing for the event appears. One level is displayed by default.
To view an unfiltered view of the event, click View Unfiltered. This displays the full JSON from the top node.

For Payment Gateway events (payments and refunds), the information shown in Payment Gateway Event Details appears.

Table 1. Payment Gateway Event Details
Value	Description
Payment Method	Payment method; for example, VISA.
Description	Description of the event.
Settled	Boolean value indicating whether the payment has settled.
Status	Payment status; for example, Succeeded.
Amount	Amount of the payment.
Time	Date and time of the event.
Associated Events	Any events associated with the event.

Additional details appear for some Payment Gateway events.