Issue a Pay Now Refund to a Group

You can issue a refund to a group for a previously billed Pay Now payment using the Recent Payments page accessed through the Group Summary page.

Procedure

  1. In Additional Details, click Recent Payments.
  2. In All Recent Payments, click Perform Refund in the Perform Refund column for a payment whose status is Settled.
    Note: If the payment status is Authorizing, you can void the payment but cannot issue a refund.
  3. In Refund Payment, do one of the following:
    • To issue a full refund, select Full Refund.
    • To issue a partial refund, uncheck partial refund, and in Refund Amount, enter the refund amount.
    Important: The refund request succeeds even if the wallet balance does not have enough credit to cover the refund amount.
  4. To issue the refund, click Submit; otherwise, click Cancel to cancel the refund.