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MATRIXX Backoffice Customer Tool Help
Managing Subscriptions
Use the Subscription Summary page to display information for a _glossary/subscription.html.
Subscription Meters and Composite Meters
Meters are listed in Composite Meters or Meters. Both the Composite Meters and Meters panels list up to three meters belonging to the subscription. These panels only display if a composite meter or meter exists.
Subscription Composite Meter Details
Composite Meter Details shows details about the selected subscription composite meter.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
  - Search for a Subscription
    You can search for a subscription by using an External ID, Access Number, Login ID, Object ID, or IMSI.
  - Add a Subscription
    In Subscriptions, you can create a new subscription. Creating a subscription also creates a user using the user's first and last names, contact information, and language information. The user created is the subscription's owner by default.
  - General Subscription Information
    General Information displays the subscription details described in customer_manager/r_csr_h_sub_summary.html#r_csr_h_sub_summary__table_DFD7374D92D5490A960A571BAC602A8E.
  - Subscription Device Details
    Up to three devices display on the subscription's plan. To see all devices, click View All on the Devices panel. In addition, you can add new devices to the subscription's plan.
  - Subscription Users
    When you create a subscription, a primary user associated with the subscription is created automatically. Information about this primary user is provided in its own Primary User panel while all users associated with this subscription (including the primary user) display in the Users panel. To see all users, click View All on the Users panel.
  - Subscription Groups
    The Groups panel displays up to three groups of which the subscription is a member. To see all group memberships, click View All on the Groups panel.
  - Billing Cycle
    The Billing Cycle panel displays the billing cycle description, the start and end time and date of the current billing cycle, and the next billing cycle if it is set to change.
  - Subscription Balances
    Balances are listed in Main Balances or Other Balances. Both the Main Balances and Other Balances panels list balances belonging to the subscription.
  - Subscription Meters and Composite Meters
    Meters are listed in Composite Meters or Meters. Both the Composite Meters and Meters panels list up to three meters belonging to the subscription. These panels only display if a composite meter or meter exists.
    - Subscription Composite Meter Details
      Composite Meter Details shows details about the selected subscription composite meter.
    - Subscription Meter Details
      Meter Details shows details about the selected subscription meter.
    - Adjust Subscription Meters
      You can view subscription meters in the Subscription Summary page. You can also increase or decrease a meter and adjust the balance Expiry. Composite meters are not editable.
    - Subscription Meter Thresholds
      Thresholds displays all threshold settings for each meter owned by the subscription.
  - Subscription Offers
    The Offers panel displays up to three product offers the subscription owns and the device status for the offer. If the offer has a cycle associated with it, the Cycled icon () appears next to it. To view all offers for a subscription, click View All.
  - Subscription Packages
    The Packages panel displays up to three purchase packages the subscription owns. The Cycle icon () indicates that the package has a cycle associated with it. To view all packages for a subscription, click View All. Packages can be sorted by either name or resource ID.
  - Managing Contracts
    For offers that have associated contracts, you can make payments on the contract, pay off the contract, or suspend and resume the offer. The contract continues until its set end date unless you cancel the offer.
  - Managing Device Sessions
    If you have permissions to view and/or delete _glossary/device.html sessions, use the Device Details page to view, validate, and delete sessions.
  - Additional Subscription Details
    You can view and edit additional information about subscriptions, such as view upcoming charges and events, specify payment methods for the subscription, view recent payments, and issue payment refunds.
  - Rehome a Subscription
    Use the Subscription Summary page to rehome a subscription and its sessions from one sub-domain to another sub-domain in a multi-domain platform.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

Subscription Composite Meter Details

Composite Meter Details shows details about the selected subscription composite meter.

Composite Meter Details contains the following tabs that range from the broadest time period to the most specific time period:

Total Usage/Charge
Period Usage/Charge (selected by default)
Daily Usage/Charge (if the composite meter includes any daily breakdowns)
General Information

The name of the tab depends on the Meter Quantity value (either Usage or Charge).

Total Usage/Charge

Total Usage/Charge Details lists the information in the Total Usage/Charge tab for each composite meter.

Table 1. Total Usage/Charge Details
Value	Description
Amount	Used and remaining meter amount.
Unit	Units if applicable; for example, Hours.
Expiry	Time and date when the meter balance expires.
Usage Chart	A chart indicating the used and remaining meter balance.

Period Usage/Charge

For each composite meter, the Period Usage/Charge tab shows a total composite amount for the listed period including a breakdown into component values based on a collection of field values and aggregation selectors. You can click the legend items in the Period Usage/Charge chart to toggle the data in the chart on and off.

Daily Usage/Charge

If a composite meter includes any daily breakdowns, the Daily Usage/Charge tab shows these breakdowns for the current and previous periods. Click Details to view the information as a table and Summary to view the information as a stacked bar chart.

General Information

General Information Details lists the general information properties for each composite meter.

Table 2. General Information Details
Value	Description
ID	ID that identifies the meter.
Type	Meter Type; for example, periodic meter or turnstile meter.
Billing Type	Billing Type for the meter; for example, Postpaid.
Meter Quantity	The quantity for the meter; for example, Usage or Charge.
Start Time	For meters that have a Start Time and Expiry defined, indicates the start time and date.
Expiry	Time and date when the meter balance expires.
Period	For periodic meters, the period interval for the meter; for example, 1 month.
Class ID	ID of the meter class.
Class Name	Name of the meter class.
Template ID	ID of the meter template that identifies details about the meter.
Thresholds	For meters that have a threshold, shows the threshold ID, Name, Type, Amount, and Notification setting.

For more information, see the discussion about composite meter thresholds.