Configure Balance Template Forfeiture and Credit Floor Adjust

You can optionally configure a balance to forfeit a balance amount and how a credit floor is adjusted when a balance is impacted.

About this task

Configure balance forfeiture and credit floor adjustments in Edit Balance when creating or changing a balance template. To define how taxes are applied to balance expiration forfeiture, Forfeiture Enabled must be selected. For information about creating and changing balance templates, see the discussions about creating balance templates and changing balance templates. For information about how balance expiration forfeiture is processed, see the discussion about balance forfeitures in MATRIXX Pricing and Rating. For information about defining balance expiration forfeiture, see the discussion about applying Tax/GST classes.
Note: If you enter conflicting input values when you define your template, the associated template tabs are highlighted and an error shows for each set of conflicting input values. The error shows until the conflicts are resolved.

Procedure

  1. In Forfeiture and Credit Floor Adjust, select Forfeiture Enabled to enable the balance amount to be forfeited.
    To delay the forfeiture validity start time, enter the amount of time to wait and select the time unit: Minutes, Hours, Days, Weeks, or Months. When the delay value is 0, there is no delay and the balance is forfeited immediately at expiration time.
  2. If the balance is a prepaid asset balance and is not an on-demand balance, configure whether to adjust the credit floor with the following balance options:
    • In Simple Grant Credit Floor Adjust, select how the credit floor is adjusted when a product offer containing a grant to a simple balance is purchased or resumed after being suspended. The behavior is dependent on the proration settings in the product offer.
      • Grant Amount — The credit floor is adjusted by the grant amount. If the proration type is None, meaning no grant is applied, there is no credit floor change.
      • Grant Amount Plus Balance Amount — The credit floor is set equal to the sum of the current balance amount plus the grant amount. This is the default.
    • In Periodic Grant Credit Floor Adjust, select how the credit floor is adjusted when a product offer containing a grant to a periodic balance is purchased or resumed after being suspended. The behavior is dependent on the proration settings in the product offer.
      • Actual Grant Amount — The credit floor is adjusted by the actual grant amount, after taking into account the purchase proration settings configured for the product offer. If the proration type is None, meaning no grant is applied, there is no credit floor change.
      • Non Prorated Grant Amount — The credit floor is adjusted by the total grant amount. This option ignores any proration settings.
    • In Forfeiture Credit Floor Adjust, select how the credit floor is adjusted when a product offer containing a grant to this balance is canceled or suspended.
      • Grant Adjustment — Adjusts the credit floor by removing the same amount that was added to it with the original grant. For example, if the original grant added 200 minutes to the balance and the credit floor was adjusted by the Actual Grant Amount (200 minutes), this option reduces the credit floor by the entire 200 minutes.
      • Calculated Forfeiture Amount — Adjusts the credit floor based on the prorated amount. For example, if a grant adds 200 minutes to a balance, the credit floor is increased 200 minutes. If the product offer containing the grant has a cancellation proration of Forfeit Prorated Amount and it is canceled halfway through the cycle, the calculated forfeiture amount is 100 minutes. If there are only 50 minutes remaining of the original 200 minutes granted, only 50 minutes are forfeited from the balance. However, the credit floor is still adjusted by the calculated forfeited amount of 100 minutes.
      • No Adjustment — No adjustments are made to the credit floor, regardless of whether a granted amount is removed from the balance.
  3. Click Save.
    Note: If you change any values in these fields, you must click Save.