Create a Cancelation Refund

Define a cancelation refund to apply to a one-time offer.

Before you begin

Create a time interval range normalizer that the rate table will use. This time interval range normalizer defines a refund schedule with different refund amounts for different time ranges. For more information, see the discussion about creating a time interval range normalizer template.

Procedure

  1. In Price Components, click the Refunds tab, and click New Refund Component.
  2. In Create New Price Component:
    1. In Name, enter a unique name.
    2. (Optional) In Description, enter descriptive information about the item.
    3. (Optional) In External ID, enter any alphanumeric character to serve as a unique ID on this pricing object. The external ID can be used for any reason that is meaningful to your implementation of MATRIXX Engine. External IDs are saved to the pricing configuration file and loaded into the Pricing database.
    4. In Application, select cancel.
    5. Skip the Service Type field (this field is only applicable to usage price components).
    6. Click Create.
  3. Click Save.
  4. Create a new rate table. For details, see the discussion about creating a new rate table.
  5. To add a system attribute to the rate table:
    1. Click the Attributes tab, and click Add Attribute.
    2. In Add Attribute, select the row of the system attribute you want, and click Add.
    3. Click Save.

      Repeat these steps for each system attribute to add to the rate table.

      To change the value of an attribute, click the cell in the Value column for the attribute, and select the value from the list (if the attribute has allowed values) or enter the value.

      To delete a system attribute, click Delete the selected object in the Delete column for the attribute.

  6. (Optional) Add parameters to the list of price component parameters on the Parameters tab.
    Note: You can use price component parameters in rating formulas. When you add a parameter to a rating formula, it is also added to the parent price component.

    When you assign a price component that has parameters to an offer or a bundle, MATRIXX also creates a default parameter binding between each price component parameter and a parameter with the same name in the offer or bundle. Any parameters that are not already assigned to the offer or bundle, are added to the list of offer or bundle parameters without you having to add them manually.

    For more information about adding parameters to a price component, see the discussion about adding a parameter to a price component.

What to do next

Add the refund pricing component to your one-time product offer's revision using the Price Component tab in Edit Offer Revision. The option to add refund pricing components is only available for one-time product offers. Refunds are not supported for any one-time product offer that does not include a refund pricing component. For more information, see the discussion on creating a new revision of a one-time product offer.