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MATRIXX Backoffice Customer Tool Help
Managing Devices
MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
Edit Device Details
You can edit the access number or access ID for devices.

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MATRIXX Backoffice Customer Tool Help
- About MATRIXX Backoffice Customer Tool Help
  MATRIXX Backoffice Customer Tool Help describes how to use MATRIXX Backoffice Customer Tool to view and manage subscription and group account information, including purchased offers, services, and balance amounts. MATRIXX Backoffice Customer Tool users are granted privileges (including managing subscriptions and groups) based on the user role they are assigned. For information about what roles MATRIXX Backoffice Customer Tool supports, see MATRIXX Security.
- Logging into MATRIXX Backoffice Customer Tool
  Log into MATRIXX Backoffice Customer Tool with the following procedure.
- Navigating MATRIXX Backoffice Customer Tool
  When you log into MATRIXX Backoffice Customer Tool, the Home page displays.
- Debug MATRIXX Backoffice Customer Tool
  If enabled, use the debug mode to retrieve information about the MATRIXX Backoffice Customer Tool deployment for debugging issues. For more information, see the discussion about enabling debug mode in MATRIXX Backoffice Customer Tool in MATRIXX Web App Administration.
- Performing a General Search
  You can perform a general search for users, devices, groups, or subscriptions. In addition, you can search for an object by defining certain criteria. The available search criteria depends on the object type.
- Managing Users
  Use the User Summary page to display information for a user. Users have a many:many relationship with subscriptions and groups. If assigned the Admin user role, the user is the recipient of group notifications.
- Managing Subscriptions
  Use the Subscription Summary page to display information for a _glossary/subscription.html.
- Managing Devices
  MATRIXX Backoffice Customer Tool allows you to assign devices to users and search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
  - Search for a Device
    You can search for devices by Access Number, IMSI, Object ID, or External ID. If Login devices are enabled, you can search for devices by Login ID.
  - Add a Device
    You can add a device to the MATRIXX Backoffice Customer Tool database. When adding the device, you can also add the device to a subscription's configuration.
  - View Device Details
    You can view a device by double-clicking on the device in the Subscription Summary page or by searching for the device.
  - Edit Device Details
    You can edit the access number or access ID for devices.
  - Delete a Device
    You can delete devices from the database. To delete the device, the device must not be in the Active state.
  - Rehome a Device
    Click Devices on the Home page or the menu bar to rehome a device and its sessions from one sub-domain to another sub-domain in a multi-domain platform.
- Managing Groups
  A group is a collection of one or more subscriptions, users, other groups, or a combination of those. A group can belong to one other group only, but a subscription or user can belong to any number of groups. Each group can have one or more optional administrators (a subscription or user with an Admin user role). If an administrator is added, it must be an existing subscription or user but does not have to be a group member. Use the Search page to display information for a group.
- Viewing Offers
  To view all the current offers in the MATRIXX Backoffice Customer Tool database, click View Offers on the Home page or click the Offers tab in the header on any page other than the main page.
- Managing Bulk Operations
  To use a CSV file to add/modify subscriptions, groups, device, and users directly, click Bulk Operations on the Home page or click the Bulk Operations tab in the header on any page other than the main page. You must have the MTX_ROLE_BULK_OPS role to display this tab.
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Glossary

Edit Device Details

You can edit the access number or access ID for devices.

Procedure

To edit subscription devices, in Devices, click next to a device.
To change the device type, select a new device type from the drop-down menu in the Type field and then specify attributes for the device as needed.
Edit the device information:
- If the device is a mobile device (MtxMobileDeviceExtension), edit the Access Numbers. These numbers are the SIM numbers (MSISDN) that identify a unique subscription in the GSM/UMTS network. An Access Number is an integer that is limited to 15 digits.
- If the device is a login device (MtxLoginDeviceExtension), edit the following information:
  - Status — The status of the device; for example, Active, Inactive, or Suspended.
  - To add Access IDs for the device, click plus (+) to add an Access ID or, if more than one Access ID is available, click minus (-) to remove an Access ID.
If the device has an External ID and you want to change it, edit the External ID as required.
Edit the device status as required.
Click Submit to save the changes, or click Cancel to keep the previous details.