Configure Service Contract Product Offer General Properties

The General tab appears by default when you open a service contract product offer revision. Use this tab to configure the offer general properties.

Procedure

  1. In Product Offers, click the Service Contracts tab.
  2. Locate and select the product offer in the list.
  3. In Edit Product Offer, scroll down to Product Offer Versions and click New Version to create a new version, or click a specific version from the list to modify it.
  4. In Edit Product Offer Version, scroll down to Product Offer Revisions and click an offer or New Revision.
    Edit Offer Revision appears with the General tab selected.
  5. (If you are creating a new Offer) In Product, click Select, click a product from the Select Product list, and click Select. This product defines a valid service type for the offer.
  6. (Optional) In Payment Method, leave this field empty to select Pay On Account, or select one of the payment options for this offer.
    • Pay On Account — Use the main currency balance.
    • Pay Now — Always use Pay Now (A payment method must be defined prior to using Pay Now.)
    • Pay Now or Pay On Account — Use Pay Now if the subscriber or group wallet includes a payment method. Otherwise, use Pay On Account.
  7. (US Taxation Only) In Provider Type, to use the default value selected in Tax Setting, leave this setting unchanged. To select a provider type specific to this product offer, select the provider type from the drop-down menu.
    US taxation must be enabled in Tax Setting to select Provider Type. If you select to use the default provider type on the offer, and the provider type is changed in Tax Setting, the new value is used on your product offer. If you select a provider type specific to this offer, that provider type is always used on the offer. For more information about enabling US taxation and setting the default provider type, see the discussion about configuring US tax settings. For more information about using the default provider type versus selecting a product offer-specific provider type, see the discussion about product offers. For more information about US taxation and provider type, see the discussion about US taxation in MATRIXX Pricing and Rating.
  8. (Optional) Click in Revision Start Date to change the date that the revision takes effect. The default value makes the revision take effect immediately.
  9. In Expiration Policy, specify whether the product offer should be canceled when it expires:
    • None — (Default) No cancelation pricing or proration pricing is applied. The offer is invalid during rating.
    • Cancel — Triggers any cancelation pricing and proration processing for recurring charges associated with the product offer. This makes the offer invalid during rating. A product offer cannot have an expiration policy of Cancel if it contains a cancelation charge.
  10. (Optional) Select an Expiration Notification Profile. Click Select to view the expiration notification profile list, click a profile, and click Select to apply it to the offer. Notification profiles determine the notification behavior for balance expirations.
    For more information about notification profiles, see the discussion about notification profiles in MATRIXX Pricing and Rating.
  11. (Optional) In Offer Cancel Type, select the rating behavior when the product offer is invalidated:
    • Immediate invalidates the product offer for rating immediately when it is canceled. All cancelation pricing is applied, the product offer is removed from the subscription or group, and no further rating of the associated balances can occur. Any remaining balance amounts are either refunded or forfeited, based on the proration settings. If a cancelation notification is configured, it is sent.
      Note: When the Offer Cancel Type is not set to Immediate, the following settings in the Proration tab are set and cannot be modified:
      • The Cancel Proration Type option in Charge Proration Settings is set to Refund Nothing.
      • The Cancel Proration Type option in Grant Proration Settings is set to Forfeit Nothing.
      • The Cancel Proration Type option in Charge in Arrears Proration Settings is set to Charge Full Amount.
    • Billing Cycle, Balance Cycle, and Purchased Item Cycle apply all cancelation operations immediately but leave the product offer valid until the end of the current cycle. This makes the product offer valid for usage rating until the cancel end time so subscribers can use any assets or currencies in the balances associated with the product offer. Therefore, no proration pricing is applied (nothing is refunded or forfeited) and the balance is available for use until the end of the current period of the current cycle. Also, first-use pricing and recurring pricing are not valid during the cancelation period. For on-demand balances, no more entries are created after the current (in-cancelation) entry.
    Note: An in-cancelation status in MtxPurchasedOfferInfo indicates that an offer that is configured to end at the end of the current period has been canceled and is in the interval to end the period. If an offer is in a suspended state and it passes the provisioned end date, the offer state becomes inactive. Inactive indicates the offer end date has passed, either from cancelation or by setting the end date during provisioning.

    For product offers that are canceled at the end of the current balance cycle, the end times of all valid, required simple balances and periodic balance entries associated with the offer are examined. The end time with the latest expiration date is used, which drains the remaining balance amount up to the cycle end time. If a valid balance does not have a validity end time, it is ignored for the calculations. If no valid balances have an end time set, the cancelation occurs immediately without proration.

  12. (Optional) In Discount Component Scope, select how you want to apply discounts:
    • Same Product Offer — Applies discounts to charges from the same product offer in the same purchased item.
    • Same Purchased Item — Applies discounts only to charges from the same purchased item.
    • Any Offer in Purchase Package — Applies discounts to any catalog items in the same purchase package.
    • Any Purchased Items of Owner — Applies discounts to charges from all purchased items owned by the event initiator.
    • Any Purchased Items of Owner or Descendants — Applies discounts to charges from any purchased item at or below in the purchased item hierarchy (for example, descendants).
    • Any Purchased Items of Owner, Descendants or Ancestors — (Applies to usage charges only) Apply discounts to usage charges from any purchased item in the hierarchy. This includes ancestors above, and descendants below, in the purchased item hierarchy.
  13. (Optional) To apply the offer revision pricing in addition to the standard pricing owned by a subscriber or group, select Supplemental.
  14. (Optional) To restrict the charges in this offer to a specified balance or balances, click Charge Only Required Balances.
    Note: When Charge Only Required Balances is selected, only the balances listed in the Required Balances table on the Balances tab are used.
  15. (Optional) To force immediate revenue recognition for all charges in the offer, click Use Immediate Revenue Recognition.
  16. (Optional) To send a notification when the product offer is purchased, select Notifies on Purchase.
  17. (Optional) To send a notification when the product offer is canceled, select Notifies on Cancel.
  18. (Optional) To send a notification when the product offer is suspended, select Notifies on Suspend.
  19. (Optional) To send a notification when the product offer is resumed, select Notifies on Resume.
  20. Click Save.
    The properties are saved to the revision.