Canceling Catalog Items

By default, catalog items are invalid immediately at cancellation time. However, the product offer template defined in My MATRIXX can specify that the validity end date occurs at the end of the billing or balance cycle in which the cancellation occurred, rather than immediately at cancellation time.

For a product offer that has a cancellation type of balance cycle, during rating all required balances are examined, and the one with the greatest expiration date is selected first. This becomes the CancelEndTime that resources are consumed up to.
Important: Bundled catalog items cannot be canceled individually when purchased as part of a bundle. Only the catalog item for the bundle can be canceled.
Use the following SubMan APIs to cancel catalog items:
  • MtxRequestSubscriberCancelOffer
  • MtxRequestGroupCancelOffer
  • MtxRequestDeviceCancelOffer

For more information about canceling product offers and bundles, see the discussion about can canceling product offers in MATRIXX Pricing and Rating. For information about creating product offers and bundles, see My MATRIXX Help.