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MATRIXX Web App Administration
Troubleshooting Problems
This section contains information to help identify and resolve Web app problems.

Welcome
Release Notes
Architecture Overview
MATRIXX Cloud Native Installation and Configuration
MATRIXX Cloud Native Integration
Implementing MATRIXX in a Cloud
Installation and Configuration
MATRIXX Digital Commerce Upgrade
MATRIXX Security
MATRIXX Engine Administration
MATRIXX Web App Administration
- About MATRIXX Web App Administration
  MATRIXX Web App Administration describes installation and configuration requirements and procedures for the MATRIXX Web apps.
- Web App Third-Party Software Requirements
  Prior to installation, MATRIXX recommends reviewing the operating system (OS) requirements for the servers on which My MATRIXX and MATRIXX Backoffice Customer Tool are installed.
- Deployment Prerequisites
  Before installing the MATRIXX Web apps, note the following prerequisites.
- Administering the MATRIXX Web Apps
  You use the commands listed in this section to start, stop, and restart the MATRIXX Web apps. You use the MATRIXX Digital Commerce system logs and SNMP statistics and notifications to monitor the MATRIXX Digital Commerce web-facing applications.
- My MATRIXX
  My MATRIXX, delivered as the matrixxsw-mymatrixx RPM, can be deployed on the same server as the other Proxy Server Web apps or on a remote server that communicates with MATRIXX Engine via the Proxy Server gateways.
- MATRIXX Backoffice Customer Tool
  MATRIXX Backoffice Customer Tool, delivered as the matrixxsw-matrixxbct RPM, can be deployed on the Proxy Server host or a remote system that communicates through the Proxy Server to a MATRIXX Engine.
- Troubleshooting Problems
  This section contains information to help identify and resolve Web app problems.
  - Send a Screen Reference ID to Technical Support
    To assist you in resolving issues with MATRIXX Backoffice Customer Tool, the application includes a reference ID for each screen displayed in the UI. To assist in troubleshooting issues, you can capture a screen where an issue has occurred and send it to MATRIXX technical support.
- Uninstall the MATRIXX Web Apps
  Follow the procedure below to uninstall the My MATRIXX, RS Gateway, and MATRIXX Backoffice Customer Tool WAR files from the /var/lib/tomcat/webapps directory.
MATRIXX Engine Integration
Call Control Framework Integration
MATRIXX Diameter Integration
MATRIXX 5G Integration
MATRIXX Monitoring and Logging
Pricing and Rating
MATRIXX Pay Now
MATRIXX Policy
MATRIXX Event Streaming
Subscriber Management
Subscriber Management (SubMan) API
MATRIXX Business API SDK
My MATRIXX Help
MATRIXX Backoffice Customer Tool Help
Third-Party Licenses
Glossary

Troubleshooting Problems

This section contains information to help identify and resolve Web app problems.