Navigating MATRIXX Backoffice Customer Tool

When you log in to MATRIXX Backoffice Customer Tool, the Home page opens.

Important: Any user logging into MATRIXX Backoffice Customer Tool must have the MTX_ROLE_CSR user role. For more information, see the discussion about MATRIXX Backoffice Customer Tool permissions in MATRIXX Web App Administration.
The Home page allows you to perform a general search. Depending on your access level, select from the following:
  • Users — Open Users
  • Subscriptions — Open Subscriptions
  • Groups — Open Groups
  • Devices — Open Devices
  • View Offers — Open Offers
Search results are searchable, paginated, and sortable by column.

If you are on another page, click MATRIXX Software or the Home link at the top left of the page to go to the Home page. To go to the search/add page of a specific object type, click the name of the object type (for example, Users) next to MATRIXX Software. In the top-right corner of the UI, click Recents to access a list of links to recently-accessed pages. An icon appears next to each item listed in Recents to indicate the object type of that item.

Keyboard Shortcuts

On any screen in MATRIXX Backoffice Customer Tool UI, press Tab to move to the next selectable element on the screen. For example, when you are editing an element, press Tab to move to the next editable field. When you are on a menu screen or a panel with multiple items, such as the Home page or the Subscriptions panel, press Tab to move to the next button or item on the screen.

List Restrictions

For any page that displays a sortable list, the configurable aspects of the list (for example, filters, sorting, the number of items displayed, the date range) are saved for that browser session.

List restrictions are saved per page type, not per specific page or URL. For example, after viewing all events for one subscription and then navigating to a different subscription during the same browser session, the saved list restrictions will also apply to the All Events page for the newly-selected subscription.